About Us
At Care24Seven, we provide personalised, 1:1 home care for Adult (18+) people, the disabled and those suffering from debilitating illness.
This includes full-time live-in care, hourly, regular visit, urgent care, rehabilitation and care in specialist (illness) areas.
We know that sometimes, people choose residential care because they perceive it to be better quality than home care. But we operate at the very highest standards, meaning our clients receive exactly the same standard of care as they would at a residential care facility, if not better.
All our care is 1:1.
In residential care, 1:1 care is unusual, with most clients being cared for as part of a group (7:1 ratio). We provide a single, devoted carer for each client. We also know that it’s vital that our staff are highly-skilled and professional.
We dedicate a considerable amount of time to training each carer we recruit, and we’re also a national training centre. Other care companies trust us to train their staff.
But it’s not just about training.
We encourage a culture of ongoing learning and development, making sure all our staff keep up to date with industry changes and continue to improve their skills.
Our Vision
To be known as the go-to provider for exceptionally good care; with highly trained carers, outstanding service support and competitive pricing.
To support out clients through ensuring
Every interaction counts
Providing the right care at the right time
Getting it right first time
Making a difference
To be an employer of choice, where staff pride themselves on their expertise and compassion, and their ability to support the clients to maintain their independence, whilst enjoying the comfort of their own home.
Our Values
We work with the CQC guidelines to deliver high standards of care and our values align directly to the following categories:
-
Keeping you SAFE - Always our priority
We protect our clients through rigorous staff vetting, proactive risk prevention, robust medication practices, exceptional infection control, regular compliance audits, responsive incident management, ongoing training, and by empowering clients and families. -
Delivering EFFECTIVE Care That Truly Works for You
Our highly skilled carers deliver tailored care plans, work closely with healthcare professionals, adapt flexibly to changing needs, promote independence, support nutrition and wellbeing, embrace technology, and continually listen and adapt. -
CARING from the heart, step of the way
Compassion is at the core of everything we do. We respect individuality and cultural needs, build trusting relationships, offer emotional support, maintain dignity in every task, and partner closely with families. -
Care that is RESPONSIVE and adapts to you
We adapt quickly to changing needs with personalised care plans, rapid response, the ability to step services up or down, cultural sensitivity, specialist support, proactive problem-solving, and 24/7 on-call availability. -
WELL-LED by leadership you can trust
Our strong leadership is built on clear vision and values, a supportive culture, visible managers with over 50 years in the industry, continuous improvement, transparency, investment in our people, and listening to every voice.
Who We Work With
We partner with local authorities and ICBs including the North West London Integrated Care System, which includes Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Kensington & Chelsea, and Westminster, as well as Greenwich and Haringey.
We work with GPs, Hospital Discharge teams, Occupational Therapists etc. to provide holistic person-centred and strength-based support care plan to get people back on their feet and become independent.
We also work with private clients, institutes and insurance companies, as well as direct payments, PIP (personal independence payments) and those managing an independent budget.
We also work with GP's, Pharmacists, Hospital Discharge teams, Occupational Therapists etc, to provide holistic person centred and strength-based support core plan to get people back on their feet and beome independent.
Local Authorities we work for
Why Hundreds of Families Have Already Chosen Care24Seven for Live-in Care
1:1 Care Ratio
Unlike hospitals or care facilities that have one staff member per a group of elderly, we offer one-on-one care. This means the carer will devote all their time and attention to your loved one and their needs.
48 Hour Contract
We know how unexpectant life can be, and are flexible and ready to accommodate any situation. We have a short contract, which means that you only pay for what you use and can start and stop care at any time, adjusting as needed.
Quality of service
Entrusting the care of your loved ones to somebody you have not known for very long can feel like a risk, but we can assure you of the highest level of care. Our carers will cater to the major and minor needs of your loved one, and provide them with the greatest level of care and treatment that they deserve.
Financial Benefits
With the rising costs of care facility services, care at home is proving to be the cheaper option. That’s not surprising as it excludes many of the expenses you would otherwise be paying for in a facility, such as rent and wages, and may even help your loved one qualify for funding help.
A Certified Training Centre
Not only do we have over a million hours of care behind our belt, but we’re a certified training centre ourselves. This means that not only do we train our own carers face-to-face, but we also train other carers from all over the country.
No Long Waits for Care
When care is needed, it is often needed quickly. We can begin our care responsibilities in as little as 48 hours from you first contacting us. In under 48 hours you will have a fully trained carer to look after you or your loved one.